Juniper Bank - BARCLAY - JUNIPER (bad customer service)

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BARCLAY - JUNIPER (bad customer service)

Oct 20, 2008

Juniper Bank complaint by Bstrader

Juniper Credit Card company has horrible customer service and terrible company practices. They are only concerned with charging late fees and over the limit fees. I missed my payment by four days while I was traveling so I called the customer service line to let them know I would be making a payment. I was charged a $39 late fee, which I paid along with my minimum payment and I let the customer service person know that. I asked to have the late fee wavied and they said no they couldn't do that. I told them the payment I was going to make and they said that would put my account in good standing. The very next day I was charged a $39 over the limit fee. When I called customer service back to ask why the previous agent had not told me I was going to be assessed another fee or that I needed to pay more when I made my payment, they told me it was company policy that the fees are charged and it could not be reversed. I even escalated it to a supervisor and they were even more rude than the customer service rep. I will never use the credit card again (I cut it up) and I will tell all of my friends how horrible their service is.

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Comments (2)

1. Written by V. Maginn acct.#48689600081054, on 20-11-2008 13:33

Barclay's has two accts. LLbean & BJ's. For the past 4 days I have been denied access to either acct. Every time I talk to one of your computer people, they do not fix the problem and say try again tomorr

I have to get into my accts. If Barclay continues to deny access, I'll persue that a later date.

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2. Written by V. Maginn acct.#48689600081054, on 20-11-2008 13:19

Barclay's has two accts,- LLBean & BJ's. I have tried for the past 4 days to get into eithe acct. Every person that has answered the phone, said try again tomorrow.

I have to get into the BJ's acct. If Barclay's continues to block my access to my accts. - that issue will be taken up at a later date.

A responsible person must call me 631-298-9572

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