Pissed Consumer - Juniper Bank

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Juniper Bank

Jun 9, 2008

Juniper Bank complaint

I called to make a payment at 6:30 pm they would not post to my account till the following day, creating late fees. the customer assistant people would no help in posting the payment, manufactured statements were presented and they actually said "Can I help you with anything else?" The service people were no helpful and were condescending with their speech. No matter who I talked to I was told the exact same thing. The company is rigid and does no assist the consumer, also beware of high interest rates related to high balances even if you make over minimum payments every time. Do not use this bank or card.

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Comments (1)

1. Written by another angry consumer, on 21-06-2008 20:16

I made the mistake of paying my monthly installment from my bank account to Juniper Bank before the statement date. It posted in the wrong month, showing two payments for May, none for June. Juniper then tacked on a late fee, and also increased my interest rate from 8.99 to 20.99. I called and tried to explain what happened to their customer service ( a title used very loosely here) and got nowhere, just a condescending tone from someone who is probably speaking to me from some foreign country. I will be paying off this card and closing the account and will never do business with them again. My recommendation is that anyone who has a card with them will do the same. The bank I have my checking account with, Wells Fargo, would never pull a stunt like this, but actually believes in treating the customer with a little respect in order to maintain customer loyalty. Juniper is money sucking viper.

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