Juniper Bank is the Worst!!!

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Home » Consumer Reviews » Credit Cards » Juniper Bank is the Worst!!!

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Juniper Bank is the Worst!!!

Feb 26, 2008

Juniper Bank complaint by DonnaK

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I have made 2 payments to this bank and already am having problems. I transfered money from another credit card account because Juniper was offering 8.99 fixed rate. I sent in the 2 payments on time. I thought Februarys payment was $75.00 but it was $75.99. They sent me a late fee of $39.00 and changed my fixed rate to a variable. I called them...got the usual run around trying to press the right button on the phone to speak with customer service. I wasn't surprised that I could barely understand them because they were'nt from the US. Melanie said she would take the $39.00 late fee off but could not change the interest rate back. I asked to speak with a supervisor and was put on hold for 45 minutes until I hung up and called back. Jeanine told me that it was the credit dept that changed the rate. She would not let me speak to that dept. Have you ever heard of a monthly charge having cents added? I am going to write to my local paper and to media. I want them to mention this site so consumers can come here and find out what is going on so they don't get suckered in to scams like this. If anyone knows of anyone I can write to that can look into the problems this bank is causing the consumer, please let me know. Thanks.

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Comments (2)

1. Written by Ray, on 13-05-2008 05:41

This is the worst bank I have ever dealt with in my life. It *** royal ***!. You send them the payments days before they are due and they sit on the payment and wait for it to be late before they post it, then no one will talk to you on the phone to correct this. Hey, Juniper, This is illegal you know. In my experience, Stay everyone stay away from this horrible shark loan bank, it's a scam.

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2. Written by Mikicamon, on 16-03-2008 19:31

About the same thing happened to me. But what is so messed up about it, is changing the APR, that 1 day before the statements get done. They changed it from a 9.99% (which was suppose to be a fixed rate) to a 21.99%.

Reason: you had a late fee posted last month and the credit dept. reviews accounts and changes rates. Guess what, all attempts and requests to talk to someone in the credit dept. were met with utter resistance. There is no phonenumber, all I can give you is a fax number and you can fax in the description of your problems to them.

At this rate I will never be able to get them to stop latefees and over the limit fees.

I am more than pissed............

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